Frequently Asked Questions

If you're not sure what massage to select, please contact us via WhatsApp or call us on +258 87 885 5444 prior to making your booking so that we can help you plan your own personal spa experience. When you arrive at our reception, we can also discuss our treatments in more detail and find out what would be most suitable for you. 

If you know what you would like, just head across to the relevant webpage on the website via the TREATMENTS & PACKAGES menu at the top of this page.

If you are booking a massage, you can also tell your therapist exactly what sort of pressure you like, if you need an extra towel, or let us know your sound, light and temperature preferences so we can make sure everything is just how you like it.

Treatments

Relax in the expert hands of our therapists, who will be able to advise you on your treatment depending on your individual needs.

All appointment times include a full consultation and aftercare advice.

Please book all treatments in advance.

If it is your first time with us we suggest you arrive a few minutes in advance of your booking so we can conduct an initial consultation to understand your objectives and answer any questions you might have.

Robes and slippers are provided on arrival.

When enjoying your treatment we will protect your modesty and keep you wrapped up warm.

In general you should not eat before having spa treatments. If you are hungry, you could maybe have a small snack such as some fruit or a cup of tea but nothing more than that. If you eat, you risk getting nauseous during your treatments.

No. You should never drink alcohol before or immediately after a spa treatment as this is very bad for your health

Many people fall asleep during relaxing treatments and the therapists know this. After all the whole point of the treatment is to get you to relax so going to sleep is a compliment for the therapist that they have done a good job.

Not long as at many spas the treatment room will be needed within 15 minutes for the next client. We offer a relaxation area where you can sit and relax while you enjoy a refreshing drink.

Yes, this is vitally important as you need to help your body flush out the toxins released during the treatment.

Please inform us of any health concerns that you may have when making your booking or when at the spa. Our expert therapists can correctly advise on special conditions.

For the safety and wellbeing of both mother and baby, we kindly advise that massage and body therapies are not offered during pregnancy. This is especially important during the first trimester, when certain treatments may carry increased risks.

If you are in your second or third trimester, we encourage you to speak with our reception team when booking. While massage is not available, we are happy to recommend alternative spa experiences that are safe, soothing, and tailored to support you during this special time.

Terms & Conditions

We don't require payment at the time of your booking. Payment can be made at the spa after your treatment is completed.

Please inform us at least 24 hours in advance on +258 87 885 5444 if you need to cancel or postpone your treatment.

To ensure we give the best possible experience to all of our spa guests, if you are running late your treatment time may be shortened to ensure the next guest is not delayed. The full price of the treatment will be charged.

Certain treatments are available for persons under 16, BUT they must be accompanied by a parent or guardian throughout the treatment.

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